Handling Difficult Conversations

A customer service officer in a discussion with an aggrieved-looking couple.
Employees are increasingly having to handle people who are challenging and difficult.

This interactive and practical workshop is designed to assist staff to manage these situations in a constructive way.

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* Cancellations less than 7 days out from the course will not be refunded.

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29/04/2024 9:00 AM - 12:30 PM
AUS Eastern Standard Time
Interactive Webcast
Online registration not available.

COUNCIL STAFF:  If your council holds membership with Local Government NSW, this entitles all staff within the council to access member pricing by logging in or creating a LGNSW account. For more details, view our Frequently Asked Questions.

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