Handling Difficult Conversations

A customer service officer in a discussion with an aggrieved-looking couple.
Employees are increasingly having to handle people who are challenging and difficult.

This interactive and practical workshop is designed to assist staff to manage these situations in a constructive way.

LEARN MORE

* Cancellations less than 7 days out from the course will not be refunded.

You must be logged in for registration options to appear.
When
4/11/2022 9:00 AM - 12:30 PM
AUS Eastern Summer Time
Where
Interactive Webcast
Registration
Online registration not available.

COUNCIL STAFF:  If your council holds membership with Local Government NSW, this entitles all staff within the council to access member pricing by logging in or creating a LGNSW account. For more details, view our Frequently Asked Questions.

Sign In