• 16 December 2020

Many tasks at the core of a council’s operations require effective engagement - with local communities, the business sector, NGOs and other levels of government.

These engagement tasks can often be challenging, with a need to balance and respond to many different points of view.

This program is designed to give the participants improved skills and insights into effective community and stakeholder engagement.

With a specific local government focus, the program addresses key aspects of the engagement process, drawing on participant and presenter experience to provide context in operational areas such as corporate strategy, community development, service delivery and land use planning.

Who should attend

Local government staff with responsibility for the planning and oversight of stakeholder engagement activities.


  • Insights into the principles of effective stakeholder engagement
  • Consideration and analysis of the different levels of engagement
  • Practical approaches to enable effective stakeholder identification
  • Tools for effective evaluation of agency practices and processes in stakeholder engagement
  • A detailed account of stakeholder engagement methods and when to apply them
  • Practical experience in planning stakeholder engagement activities and processes
  • An account of processes for effective facilitation of groups and meetings.


The facilitator will use a presentation format, along with small - group exercises and open discussion, as a basis for the day’s learning. All participants will be provided with a comprehensive work book for future reference and guidance following the course.


Martin Bass has over 20 years experience in community engagement and strategic planning in Local and State government. For over 15 years he managed his council’s activcities in stakeholder engagement and corporate planning. More recently he has acted in a consulting capacity, providing many councils with assistance and guidance in fulfilling the requirements of Integrated Planning and Reporting legislation.

Martin specialises in facilitation of small and large groups, organisational capacity building and team development, community strategic planning and the design, implementation and management of community engagement processes.