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An active year supporting our members

At Active Super, we’ve always been “people” people. We started out as the super fund for NSW local government employees and today we’re one of Canstar’s top performing funds¹, managing $13.5 billion in assets on behalf of over 84,000 members².

Our friendly Member Care team is based in Sydney and we have financial planners³ and Client Relationship Managers (CRMs) on the ground throughout NSW, ready to help you stay active with your super.

How we served you: The numbers
Here’s a snapshot of how we served our members in the past financial year:

• Sydney-based contact centre interacted with our members 70,646 times
  • 52,003 calls answered within 28 seconds⁴
  • 7,727 online chats
  • 10,647 emails
  • 269 written correspondences
• On the ground support in NSW from our dedicated team of CRMs
  • 3,322 member appointments
  • 151 seminars and workshops
• 2,330 meetings delivered by our experienced financial planning team

We’re here to help

At Active Super, we are proud of local government heritage and are committed to providing personal service across NSW to all members and employers.

As a profit-to-member fund, we like to think of ourselves as your local super people and strive to offer quality support when it comes to all things super. Here’s a glimpse of some of the changes we made in the past financial year to support our members:

• We launched Super View, an interactive online tool that allows members to see where and how their money is invested.
• We reaffirmed our commitment to the Newcastle, Hunter and Central Coast region by locating to a new office and Member Care Centre at 15 Lambton Road, Broadmeadow.
• We launched an interactive chatbot named Ace, to help answer the most commonly asked questions quickly and conveniently. It’s accessible 24/7 via mobile devices and powered by WhatsApp.
• We resumed our free retirement seminars to help our members prepare for retirement.
• We expanded the number of retailers participating in Active Super Booster the rewards program, where members can boost their super while they shop at over 650 selected retailers.*

With a Sydney-based call centre, and client relationship managers and financial planners on the ground throughout NSW, we’re** here to help. If you have any queries about how we can help you or your council stay active with super, please feel free to reach out to your local CRM or contact us on 1300 547 873.

* T&Cs apply. See our website activesuper.com.au for details.
**Active Super has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195 AFSL No 232514 to facilitate the provision of personal advice to members of Active Super. Personal advice is provided by one of our financial planners who are Representatives of IFS. Fees may apply. Further information about the advice services that can be provided is set out in the relevant Financial Services Guide, a copy of which is available directly from the financial planner or by calling 1300 547 873. IFS is responsible for any advice given to you by its Representatives.

Any advice in this article is general only and has been issued by LGSS Pty Limited (ABN 68 078 003 497) (AFSL 383558), as Trustee for Local Government Super (ABN 28 901 371 321)(‘Active Super’). The advice does not take into account your personal objectives, financial situation or needs. Before making a decision about the product, you should consider the appropriateness of the product having regard to these matters and the relevant PDS and TMD available at www.activesuper.com.au or by calling us on 1300 547 873. If you would like advice that takes into account your personal circumstances, please contact a financial adviser.

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