LGNSW Learning and Development

This course is available via:


Interactive online
Remote learning tailored to your council


In-house face to face
Delivered at your council


Member calendar training
Either face-to-face or interactive online for individual participants


Learning and Development  

Phone: 02 9242 4081
[email protected]

A Judo player poised and ready to tackle.
Course Dates
26 Jun 2024Register Now
25 Sep 2024Register Now
14 Nov 2024Register Now

Verbal Judo

Price: $462 incl GST
Duration: 9am-1pm

Verbal Judo is a specialised program designed to assist your employees to resolve and manage conflict.

It's no longer enough to be good at what you do. You have to look good, sound good or it's no good.

Verbal Judo is one of the most powerful, successful and internationally recognised communications training resources. Helping individuals to resolve and manage conflict using conversation. Improving professionalism, decreasing complaints and staff stress, and increasing safety in your workplace. 

Teach your frontline people the skills to confidently deal with difficult and aggressive situations. This program teaches a set of specific behaviours and tactics with which staff can redirect hostile or aggressive behaviour of others, and generate voluntary compliance.

It is aimed at external facing officers, such as customer service officers, librarians, development plan officer - anyone who could be in danger of physical and/or verbal abuse.

Who should attend?
All staff

There are five goals for teaching Verbal Judo to staff:

  1. Staff safety
  2. Enhanced professionalism
  3. Fewer complaints
  4. Less vicarious liability
  5. Reduced stress

The facilitator will use group discussions, council case studies and local government oriented examples, to help you transfer your learning to the workplace.

Local Government NSW has a range of experienced facilitators who use discussions, case studies and local government-oriented examples to help transfer learning to the workplace. Facilitator details will be available prior to the course. 
The facilitator is a certified Verbal Judo trainer.