LGNSW Learning and Development

This course is available via:

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Interactive online
Remote learning tailored to your council

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In-house face to face
Delivered at your council

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Member calendar training
Either face-to-face or interactive online for individual participants

CONTACT

Learning and Development
Phone: 02 9242 4081
[email protected]

A library patron returns a book to a staff member at a council library.

Improve Customer Experience

Price: $462 incl GST
Duration: 9.00am-12.30pm

This interactive program is designed to give participants a good understanding and knowledge in providing the best service possible.

The aim of the training is for participants to be able to deliver service that is prompt, friendly, courteous and efficient. Excelling in customer service through continuous improvement, external benchmarking, new technologies and actively seeking feedback from customers.

Who should attend?
Those staff working in council who deal with any type of customer.

Content

  • What makes great Customer Service?
  • Who are our Customers?
  • Great Service Steps 1-7
  • Demonstrating Empathy
  • Strategies for Keeping Calm
  • Responding to Conflict
  • Behaving Assertively
  • Self Reflection
  • Action Planning

Process
The facilitator will use group discussions, council case studies and local government oriented examples, to help you transfer your learning to the workplace. 

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