Improve Customer Experience
Price: $462 incl GST
Duration: 9.00am-12.30pm
This interactive program is designed to give participants a good understanding and knowledge in providing the best service possible.
The aim of the training is for participants to be able to deliver service that is prompt, friendly, courteous and efficient. Excelling in customer service through continuous improvement, external benchmarking, new technologies and actively seeking feedback from customers.
Who should attend?
Those staff working in council who deal with any type of customer.
Content
- What makes great Customer Service?
- Who are our Customers?
- Great Service Steps 1-7
- Demonstrating Empathy
- Strategies for Keeping Calm
- Responding to Conflict
- Behaving Assertively
- Self Reflection
- Action Planning
Process
The facilitator will use group discussions, council case studies and local government oriented examples, to help you transfer your learning to the workplace.
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