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Learning and Development

Phone: 02 9242 4081
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Certificate of Business Excellence 

Duration: 9am-3pm
Price: $1,550 + GST

The Certificate in Business Excellence is a three-day course.

The Certificate in Business Excellence course allows participants to understand the fundamental concepts that anchor Excellence Models. Working in a collaborative learning environment, participants will explore the Principles of Business Excellence, Systems Thinking, Organisational Learning, Continuous Improvement, Risk Management, and Innovation.

This course is designed for key knowledge leaders within an organisation that is aspiring to high performance and is seeking to use the guidance of Excellence Models and aligned best-practice methodologies. Participants will understand the “why” behind the “what and how” of Business Excellence and be equipped with the knowledge required to guide decision-making in their organisations.

This course will explore the foundational teachings of Deming, Shewhart, Senge and other leading thinkers who have influenced the course of modern Excellence Models. Aligned methodologies such as Lean Six Sigma, Balanced Scorecard and Behavioural Diagnostics will also be considered and their relevance contextualised within Excellence Models.

Upon completion of the course and assessment tasks, all participants will be issued a Certificate in Business Excellence that will be a testament to their learning and commitment.

By the end of this course participants should be able to:

  • Use the Principles of Business Excellence to guide decision-making
  • Explain the foundational concepts of quality management.