LGNSW Learning and Development

This course is available via:


In-house face to face
Delivered at your council


Member calendar training
Either face-to-face or interactive online for individual participants


Learning and Development

Phone: 02 9242 4081
[email protected]

Compass-looking dial with reading items from poor to excellent.

Business Excellence in Local Government

Duration: 9am-3pm
Price: $693 (incl. GST)

This introductory course provides participants with a clear understanding of how Excellence Models are best leveraged to drive continuous improvement and deliver business sustainability.

Business excellence refers to the ability of an organisation to sustain superior performance into the future through the continuous improvement of outcomes delivered to its stakeholders.

The course is designed for individuals and organisations seeking to understand how an Excellence Model can be beneficial. 

To promote effective learning, participants will be engaged over four weeks through a learning portal that enables preparation, collaboration and sharing. The facilitator-led sessions will be delivered face-to-face or via a video conferencing interface.

During this workshop, participants will learn about the history of Business Excellence, the global context, the fundamentals of the Australian Business Excellence Framework, key steps in an Excellence journey and about key benefits realised by organisations that adopted the guidance of the framework.

By the end of this learning program participants should be able to:

  • Explain the fundamental concepts of the framework
  • Understand the value of excellence models
  • Articulate the key inhibitors to the success of an excellence journey
  • Explain how an excellence model relates to other best practice methodologies, and
  • Determine whether the framework would be beneficial to their own organisation.

All participants will receive a certificate of attendance at the end of the course.