Verbal Judo

Verbal Judo
This program teaches a set of specific behaviours and tactics with which staff can redirect hostile or aggressive behaviour of others, and generate voluntary compliance. It is aimed at customer service officers, librarians, development plan officers and health and building inspectors, i.e. anyone who could be in danger of physical and/or verbal abuse.

This program teaches a set of specific behaviours and tactics with which staff can redirect hostile or aggressive behaviour of others, and generate voluntary compliance. It is aimed at customer service officers, librarians, development plan officers and health and building inspectors, i.e. anyone who could be in danger of physical and/or verbal abuse.

MORE DETAILS

When
6/24/2021 9:00 AM - 12:30 PM
AUS Eastern Standard Time
Where
Interactive Webcast AUSTRALIA
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