Waste management

Waste Management is a key activity which local government undertakes and is highly rated by the community. Preparation should commence as soon as possible for the transition stage to ensure that no disruption to waste services occurs.

The approach that has been taken to waste management in relation to local government reform is to identify strategic and operational risks, services that local government has responsibility for and the supporting activities.

Stage 1 - Review

  • Establish working group within a project management framework. Critical paths and/or timelines to be established.

Waste and Recycling Collection

Waste and Recycling Processing

  • Review existing waste and recycling processing arrangements for all streams of waste.

Waste Management Facilities

Fees and Charges

Education

Stage 2 - Plan

Waste and Recycling Collection

  • Compare all existing waste and recycling collection services. This includes waste, recycling, bulk waste, organics, e-waste and any other services for both residential and commercial premises. See the Local Government Waste and Recycling Data Reports for comparative data and averages.
  • Identify and compare approaches to service provision (day labour, contract, combination) and duration/terms of existing contracts.
  • Identify areas of divergence and similarity in type of service provision (bin or other collection infrastructure, collection frequency, amount, consistency of systems across councils).
  • Identify sources of data available to assess the current services (recovery rates, contamination rates, costs).
  • Identify if services are provided to commercial properties and on what basis.
  • Develop a plan for transitioning to a uniform collection system. Consider the NSW Waste Avoidance and Resource Recovery Strategy 2014 - 21 (PDF, 548KB)
  • Identify preferred data and business systems to support the change.
  • Commence consultation with stakeholders.

Waste and Recycling Processing

  • Compare existing waste and recycling processing arrangements for all streams of waste.
  • Review existing contracts or in-house processing arrangements. Include duration/terms of existing contracts in review.
  • Develop a plan for transitioning to a uniform materials processing arrangement.
  • Commence consultation with stakeholders.

Waste Management Facilities

  • Compare the range of facilities that each council is currently responsible for (transfer stations, depots, material recovery facilities, landfills, community recycling facilities).
  • Identify the activities that occur on each site (collection, storage, processing).
  • Identify the range of legislative requirements / license for each facility.
  • Identify approach to service provision (delivered by council, outsourced, combination of both) and duration of existing contracts and/or leases for the land.
  • Identify if services are provided to commercial customers and on what basis.
  • Identify preferred data and business systems to support the change.
  • Commence consultation with stakeholders.

Fees and Charges

  • Compare domestic waste management charges (DWMC) and gain advice from rates and finance staff on setting new charges for residents.
  • Identify which waste management services (staff, overheads, processing, disposal) will be covered by the DWMC.
  • Compare other charges such as tipping fees or collection fees for commercial customers.

Education

  • Compare all waste education and communications currently provided / delivered.

Stage 3 - Mobilise

Waste and Recycling Collection

  • Continue consultation with stakeholders.
  • Commence merging data.
  • Develop staff education and training programs and include new administration processes to support changes.

Waste and Recycling Processing

  • Continue consultation with stakeholders.
  • Commence merging materials recovery data.

Waste Management Facilities

  • Continue to engage with stakeholders.
  • Develop a consolidated budget for operations, resourcing and assets.
  • Commence rationalisation / consolidation of service provision and mobilisation of resources where required to support desired levels of services.
  • Finalise business unit structure and staffing requirements.
  • Commence merging of data.
  • Review risk management strategies.

Fees and Charges

  • Agree an approach to charging for waste management services and which services will be included for residents and commercial customers.
  • Provide education and training to affected staff and business units.
  • Establish a guideline for residents and commercial customers outlining the fees and charges structure for waste management services, this should be publicly available.

Education

  • Develop a waste education and communication plan for the new council, identifying budget and staffing resources available. Ensure transition to new waste and recycling collection arrangements are well communicated.

Stage 4 - Implement

Waste and Recycling Collection

  • Conduct risk assessment for new service delivery system.
  • Monitor new service delivery systems.
  • Continue to engage with stakeholders.
  • Audit service for continuous improvement, effectiveness and satisfaction levels.

Waste and Recycling Processing

  • Conduct risk assessment for new processing arrangement/s.
  • Monitor new service arrangement/s.
  • Audit service for continuous improvement, effectiveness and satisfaction levels.

Waste Management Facilities

  • Continue with rationalisation / consolidation of service provision and mobilisation of resources where required to support desired levels of services.
  • Continue to engage with stakeholders.
  • Identify continuous improvement strategies and continue to manage risk.

Fees and Charges

  • Review Fees and Charges in line with service provision and apply changes if required.
  • Ensure all financial system changes are made to reflect new fees and charges, budgets etc.

Education

  • Ensure new material is printed, published and dispatched.
  • New processes are communicated internally.